Xfinity customers with a disability who use accessibility services can contact the Accessibility Support Center.
- A specially trained and dedicated support team can help with:
- Closed Captioning (CC).
- Audio Description.
- Voice Guidance.
- Braille and large-print bills.
- Large print channel lineups.
- Orders and pairing of large-button remotes. This includes the XRA Large Button Voice Remote.
- Assistive technology, such as:
- Xfinity web remote eye tracking.
- Bluetooth hearing aids.
- Sip-and-puff.
- Hands-free software (e.g., Dragon Naturally Speaking).
- Type to Talk.
- Xfinity TV, Internet, or Voice troubleshooting for customers with disabilities.
- Directory Assistance/Operator Services (411) Exemption processing.
Customers who use American Sign Language (ASL) can contact the ASL Support Center. Call us by videophone to reach an ASL-fluent agent.
Contact the Accessibility Support Center
Contact the center 8:00 a.m.–11:00 p.m. Eastern Time (ET), seven days a week, by:
- Accessible chat.
- Email — accessibility@comcast.com.
- Phone — 1-855-270-0379.
- Just say “accessibility” or the issue (e.g., “large-button remote,” “Audio description”).
- Text “Accessibility” to 266278 for self-service help and FAQs.
You can also find help articles at xfinity.com/accessibilitysupport.
If you have an issue not related to accessibility, contact us.
